Delivery Information
Where we deliver, what it costs and what to expect on the day — kerbside pallet and courier delivery across mainland UK, plus collection from West Thurrock.
We deliver across the UK. This page explains where we deliver, how much it costs and what to expect.
Where we deliver
We deliver to mainland UK addresses. Some remote areas (for example the Scottish Highlands and Islands, Northern Ireland, and offshore islands) may carry a delivery surcharge or a longer lead time — we will confirm this before your order is dispatched. If you are unsure whether we can deliver to your area, please ask.
Delivery costs
Delivery is charged on top of the product price and depends on the size, weight and destination of your order. Long or heavy items (such as cladding, roofing sheets, decking and fence panels) are usually sent on a palletised service. Your delivery cost is confirmed when we quote or process your order. For large or bulk orders, please contact us for the best delivery option.
Lead times
- In-stock items — we confirm the dispatch date when we confirm your order.
- Cut-to-size or bespoke items — these are produced to your specification, so we confirm the lead time on your quotation before anything is made.
All timescales are estimates and are not guaranteed unless we have agreed a specific date with you in writing. We will keep you informed if anything affects your delivery date.
How delivery works
Most deliveries are made by pallet or courier to the kerbside at your address. Please make sure:
- Someone is available to receive and check the delivery;
- There is safe and suitable access for the delivery vehicle; and
- You have help available to move long or heavy items, as drivers are not always able to carry goods onto your property.
Please check your order on arrival
Before signing for your delivery, please check the number of items and look for any visible damage. If anything is damaged, missing or incorrect, note it on the delivery paperwork and contact us within 48 hours with photos where possible, so we can put it right quickly. See our Returns & Refunds Policy for faulty or damaged goods.
Missed or failed deliveries
If a delivery cannot be completed because no one is available or there is no suitable access, we may charge a re-delivery fee. We will always try to arrange a convenient time with you.
Collection
You are welcome to collect your order from us at Unit 6, Castle Park, 732 London Road, West Thurrock, RM20 3NL. Please wait for confirmation that your order is ready before travelling, and bring your order details and ID.
How to contact us
Email info@fabsupplies.co.uk · Phone 01268 203365